Refund Policy

Effective Date: 28.12.2024
At Scandic Serenity, customer satisfaction is our priority. Our refund policy outlines the terms under which refunds or exchanges are issued.

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1. Eligibility for Refunds

• Refunds are issued for products returned within 30 days of delivery in unused and original condition.

• Services are refundable only if canceled within 24 hours of purchase and not rendered.

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2. Non-Refundable Items

• Customized or personalized items.

• Gift cards or promotional items.

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3. Process for Refunds

• Submit a refund request by emailing us at helpscandicserenity@gmail.com with the following details:

• Order number.

• Item(s) being returned or refunded.

• Reason for the refund request.

• Photos of the product (if applicable for damaged or defective items).

• Refunds will be processed within 5-10 business days upon receipt of the returned product (if required) and verification of the claim. Refunds will be credited to the original payment method used.​

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4. Shipping Costs

Return shipping costs are the customer’s responsibility unless the item received was damaged or incorrect.

For assistance, contact us at helpscandicserenity@gmail.com